Sunday, October 22
Discover effective business models to plump up your bottom line! If you are tired of working very hard, but your bank account does not reflect the efforts, let us show you how to plump it up!
Room Brickell North
2:00 P.M. to 2:45 P.M.
Strategies to MAXIMIZE Retail Sales Via Customer Service!
by Natalie Iovino-Schoenfeld
Nurturing a positive relationship with a client is one of the BEST ways to build and maintain trust. The more a client trusts you, the more they embrace your recommendations for retail products and services! DISCOVER how customer service directly correlates to retail sales, and how YOU can use it to your advantage!

EXPOSE yourself to a new world of stellar customer service techniques! Learn to listen and understand your clients while increasing sales and revenue in this enticing conference!
Room Brickell North
3:00 P.M. to 3:45 P.M.
Turn YOUR Retail Sales Into HIGHER Customer Retention!
by Natalie Iovino-Schoenfeld
Clients need a home care system that helps progress and maintain the results they want. Paying close attention to what your clients want and need, YOU can offer them the best possible products to take home!

Encourage repeat visits for refills on YOUR products by attending this eye-opening conference! Get ready to SOAR with these tips and tricks for increasing product sales and customer retention rates!
Room Brickell North
4:00 P.M. to 4:45 P.M.
From Selling “In the Room” to Selling “On the Floor!”
by Natalie Iovino-Schoenfeld
At the start of a service, it is important to ask questions about what products your clients are using, and what they hope to gain from their future visits. In this conference, learn how to educate your clients, rather than simply sell to them. Discover how to effectively and efficiently communicate to your clients on what products and services yield the greatest results.

Easily transition conversations into retail sales! EMBRACE these captivating techniques for communicating with your clients!
Natalie Iovino-Schoenfeld, a licensed esthetician and esthetics educator at the New York Institute of Beauty, believes that fostering positive client relationships is paramount to a thriving business. With more than a decade of management experience in the industry, she strives for exemplary customer service and enjoys guiding students and employees to success. She lives in Long Island, N.Y. Follow her on Instagram to view her portfolio work, business observations and the latest trends in the industry @Natalie_LE_MUA.